Refunds on Products
You can get a full refund on defective goods anytime. We generally ask for a picture. Sometimes we need proof in order to get our own refund from the manufacturer. In general, however, if we make a mistake on your order we’ll fix it, without further inconveniencing you. You can also get a full refund on any product that’s still new but you decide to return for whatever reason. You’ll only have to pay any extra shipping charges.
Live Inventory With a Picture of Every Disc
We have live inventory. You can now choose the disc you want by seeing a picture of it on a scale. If we send you the wrong disc, or make any other mistake that affects you, we’ll fix the problem in your favor.
Shipping Within the Continental United States
Shipping is free on all domestic orders (outside Alaska & Hawaii) on all orders over $50. For orders under $50, we charge a flat rate $7.45 shipping fee. We use the Post Office’s Priority Mail (1 to 3 days within the US) on most orders. Otherwise we use UPS Ground for larger packages when it’s cheaper. All our baskets ship for free directly from the manufacturer.
We don’t ship baskets internationally. Right now we charge $15 for the first disc and $5 per disc thereafter. We reserve the right to ask an international customer to cover costs if they exceed what has been already paid. We normally do not ship bags because it’s way too expensive for everyone but are willing to do it if the customer is willing to cover it. We can easily fill a custom-order via email, sending you a Paypal invoice. We’re experts at the work-around.
We will not share your email, snail mail, name, phone numbers, or any other information with anybody at all, except the people who work here and need to know your information to ship your order. We do collect customer e-mail addresses for our own electronic newsletter, which you can unsubscribe from at any time.