Refunds on Products
You can get a full refund on defective goods anytime. We generally ask for a picture. Sometimes we need proof in order to get our own refund from the manufacturer. In general, however, if we make a mistake on your order we’ll fix it, without further inconveniencing you. You can also get a full refund on any product that’s still new but you decide to return for whatever reason. If you received free shipping, our shipping costs may be deducted from your refund.
Live Inventory With Disc Pictures
We have live inventory. You can choose the disc you want by seeing a picture of it (or an identical disc of the same full-gram weight) on a scale. If we send you the wrong disc, or make any other mistake that affects you, we’ll fix the problem in your favor.
Shipping Within the Continental United States
Shipping is free on all domestic orders over $55. We charge a flat rate $8.45 shipping fee for orders under $55 dollars. If your order is only one disc, you’ll be given the option to it have it shipped via First Class mail for a flat rate of $5.50. We ship orders via either USPS or UPS depending on your location. If you have a preference of one over the other then please make use of the customer comment field when you place your order and let us know your preference. Please keep in mind that if your requested service costs significantly more than another service with similar speed, we may not be able to fulfill your request. In such a situation, we will contact you via email. All our baskets ship for free directly from the manufacturer.
Shipments going to international addresses are subject to additional fees. We ship international orders through USPS or UPS and their adjoining international carriers. Our website automatically applies a guesstimated shipping cost, which is currently $18 for one item and $6 for each additional item in the order.
If the cost to ship your order ends up being less than the flat rate we charged, then we will refund you the overages. We also reserve the right to ask an international customer to cover any additional shipping cost that exceeds what was already paid. Please expect any order that contains a basket, bag, cart, or large accessory to cost more than the flat rate. Such items or orders will not be shipped if the extra cost is not paid.
We will not share your email, snail mail, name, phone numbers, or any other information with anybody at all, except the people who work here who need to know your information to ship your order. We do collect customer e-mail addresses for our own electronic newsletter, which you can unsubscribe from at any time.
All cancelled orders will be subject to a 5% cancellation fee.